Refunds do not apply to the following goods:
Digital goods: ebooks and audiobooks (or anything downloadable). These are instant downloads.
Please choose carefully. Refunds only given if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded.
Refunds for physical goods.
There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving item.
For refund queries, please email robin@robinmerrill.com within 7 days of receiving your product.
Please use the subject “returns” and include your name, order number, and reason for return, and photographs of faulty item. If item is faulty, I will refund or resend your goods.
Refunds for coaching.
Coaching session fees can only be refunded if request is made 24 hours before coaching session is scheduled to begin.